Terms and Conditions

Last Updated: August 9, 2026

Welcome to Jan Aushadhi Kendra (referred to as "the Platform," "we," "us," or "our"). These Terms and Conditions govern your use of our website, mobile application, and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our platform.

1. Eligibility and Use of Services

• Age Requirement: You must be at least 18 years old or accessing the platform under the supervision of a parent or legal guardian.

• Geographic Restriction: Our Services are intended strictly for users located within India. We do not ship or provide services outside of Indian territory.

• Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

2. Medical and Healthcare Disclaimer

• Information Only: All content on this platform—including product descriptions, generic medicine alternatives, dosages, and health articles—is for informational purposes only.

• Not Medical Advice: The information provided does not constitute medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare professional regarding any medical condition.

• No Doctor-Patient Relationship: Your use of this platform does not create a doctor-patient relationship between you and Jan Aushadhi Kendra.

3. Prescription Policy & Generic Substitution

• Prescription Required: Ordering certain medicines requires a valid prescription from a registered medical practitioner. We will verify your prescription before dispensing medication.

• Generic Equivalents: Our platform promotes affordable generic medicines under the vision of the Pradhan Mantri Bhartiya Janaushadhi Pariyojana (PMBJP). By using this site, you acknowledge that generic medicines contain the same active ingredients as branded drugs and are legally compliant substitutes.

• Verification Right: We reserve the right to reject any order if the uploaded prescription is invalid, expired, or unclear.

4. Pricing and Payments

• Affordable Pricing: We strive to provide accurate pricing for all generic medicines in alignment with official government guidelines.

• Price Changes: Prices are subject to change without prior notice based on government updates or supply availability.

• Payment Methods: We accept trusted Indian payment gateways, including UPI, credit/debit cards, and net banking.

5. Shipping, Returns, and Cancellations

• Delivery: Medicines will be delivered only to valid addresses within India. Delivery timelines are estimates and may vary based on location.

• Cancellations: You can cancel an order before it is dispatched from our Kendra. Once shipped, orders cannot be cancelled.

• Return Policy: Due to healthcare safety and hygiene regulations, life-saving medicines and opened healthcare products cannot be returned unless they are damaged, defective, or incorrect upon delivery.

6. Prohibited Activities

You agree not to use the platform to:

• Upload fake, forged, or altered medical prescriptions.

• Misrepresent your identity or buy medicines on behalf of someone without authorization.

• Interfere with the security or proper working of the website or application.

• Use automated bots or scrapers to extract pricing or medicine data.

7. Limitation of Liability

To the maximum extent permitted by Indian law, Jan Aushadhi Kendra and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform, the inability to use the platform, or the consumption of any medication purchased, provided the medication was dispensed as per a verified prescription.

8. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts located in the city of our registered office.

9. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the platform after changes implies your acceptance of the new terms.

10. Contact Information